Job Access Employment Assistance Fund

No, eligibility is not impacted by your annual income, other than the requirement to earn at least minimum wage if you are self employed.

You will only need to let your employer know that you’re applying for the EAF if the items or services you request from JobAccess will include or require on-site services, such as a workplace assessment.

ADHD Partners provides the majority of our coaching services remotely via Zoom, which does not require us to visit your place of work.

We offer appointment times outside usual business hours so most people can attend outside of work hours if that’s your preference, subject to coach availability.

If you do not wish to disclose to your employer we suggest you follow our Non-Disclosure Application Instructions

You're welcome to do whatever works best for you. You can book and pay for appointments without EAF, however the EAF will not reimburse you for any appointments that took place prior to the date that your funding was approved.

Yes, you can apply for EAF funding after you have commenced working with us, however only coaches who have their AACC or ACCG qualifications are eligible to provide services that can be reimbursed by the EAF.

To help you prepare your application we suggest you book a complimentary 15-minute Quick Chat with one of our qualified coaches (AACC or ACCG) via our Book an Appointment page.

If you need more time or assistance to help you articulate your ‘workplace barriers’ you may wish to book a longer appointment.

After your initial application is processed, Job Access will email you requesting further information and provide you with a '1 on 1 Support Information Request Form' which you and your coach will need to complete to apply for funding for your 1:1 support.

All you need to provide us with is:

• Your EAF Application ID #

• The name of your employer

• The details of the workplace barriers you would like assistance with.

• The number of appointments you would like to have covered by the EAF funding.

If the total cost of the number of appointments you are seeking exceeds the amount of the EAF funding for 1:1 support, you can either pay for some appointments in full or pay a non-reimbursable client gap fee per appointment.

How JobAccess works and how our fees work

You may be given a JobAccess handout called “Reminder on Reimbursement for 1:1 support”. It explains what JobAccess can reimburse from the Employment Assistance Fund (EAF), but it can be confusing about what you still need to pay under our service agreement.​

This information explains the difference in simple terms.

1. Two separate things are happening

• First, there will be our service agreement – this is the private agreement between you (or your employer) and ADHD Partners as your provider. It covers things like session fees, how you book, when payment is due and our 48‑hour cancellation policy.

• Second, there is JobAccess/EAF reimbursement – this is how the Australian Government may reimburse some of those costs to you or your employer, after services have been delivered, in line with their guidelines.​

JobAccess does not control our contract. It only controls what the government will and will not reimburse.

2. What JobAccess will reimburse

JobAccess has its own rules about how public money can be used. In general, they:​

• Only reimburse receipts for services that have been delivered and attended

• Do not reimburse:

  • Upfront payments (prior to service delivery)

  • Cancellation fees

  • Group bookings

This is why their handout says things like “We can only pay money back for support sessions after the service has been delivered and attended” and “We cannot pay for upfront charges [or] cancellation fees”.​

These are funding rules for JobAccess, not rules that cancel or override our business policies.

3. ADHD Partners cancellation and payment policy

As a small business, we need a clear cancellation policy to make our work sustainable.

• Our service agreement includes a 48‑hour cancellation policy.

• If you cancel less than 48 hours before an appointment, or do not attend, the full appointment fee is still payable.

• This is because we keep that time for you and usually cannot offer it to anyone else at short notice.

This policy applies whether or not JobAccess decides to reimburse you or your employer for that particular session.

4. What this means in practice

• If you attend a session:

  • You pay our fee under our agreement (either directly or via your employer).

  • JobAccess may reimburse that fee to you/your employer if it meets their EAF rules.

• If you cancel late or do not attend:

  • Under our agreement, you are still responsible for the session fee (because of the 48‑hour policy).

  • JobAccess is unlikely to reimburse that fee, because they only reimburse attended sessions and do not pay cancellation fees.​

So you may end up paying some costs that JobAccess will not cover – particularly for late cancellations or no‑shows.

5. Where we wish to clarify the information issued in the JobAccess handout titled “Reminder on Reimbursement for 1:1 support”

The JobAccess handout tells providers to “Only provide invoices after the service has been delivered and attended” and “Do not ask for upfront payments or cancellation fees”.​

This may make it sound as if:

• Providers are not allowed to have cancellation policies, or

• Any request for a cancellation fee is “against the rules”.

That is not correct. The rule is that JobAccess will not reimburse cancellation fees from the EAF. It is not a rule that prevents a lawful cancellation policy in a private contract between you and ADHD Partners.

Because of this, our practice will:

• Continue to follow our written service agreement, including the 48‑hour cancellation policy; and

• Make it clear which fees may not be reimbursed by JobAccess, so you can make informed choices.

6. If you have questions

If anything in this note is unclear, please ask. We are very happy to send you appointment reminders and help you plan appointments so you can avoid out‑of‑pocket costs where possible.

Our aim is to be transparent and fair, while also keeping our business financially sustainable so we can keep providing specialised 1:1 support.

The EAF provides a range of services and will also pay for assistive technology and equipment.

For further details, see What the Employment Assistance Fund can cover